• Q. What credit cards do you accept?
  A. We accept Mastercard, Visa, Discover and American Express.
• Q. Do you accept money orders and personal checks?
  A. Yes we accept both. Orders paid by check will be held until the check clears.
• Q. Do you accept Paypal?
  A. At this time we do not.
• Q. When is my credit card charged?
  A. Your credit card is charged the same day we receive your order if the merchandise is in stock. Your credit card will not be charged for merchandise not on hand until we receive those items in the store. Flax special orders may be charged immediately upon receipt of your order. You will be notified in these cases.
• Q. If I return an item when will you issue a charge credit?
  A. The same day we receive your return. The charge credit will be transmitted to our credit card processor (third party, non affiliated entity) that evening and will appear on your account within 24 hours.
• Q. Can I special order a Flax item(s) if I don’t see it on your website?
  A. While many of our vendors routinely fill special orders, Flax does not. All Flax merchandise is pre-packaged at the warehouse; meaning we must purchase multiple units of a particular style. However, we will try to accommodate you with a Flax “wish list” program. We first require any request to be in writing via email or fax along with written confirmation that you agree to the following policies.
  
  We will then decide if we can use the extra units for other customers that we must purchase to fill your special order. If we agree, we will then contact Flax to order the item requested and notify you via email or telephone with the estimated deliver date. Upon this notification, your credit card will be charged in full for any available item(s).
  
  There will be no refunds to your credit card on special orders. As always, after you receive the item(s), if there is a problem, you may exchange it for another style, color or size based on availability.
• Q. What if I need to cancel a Special Order?
  A. When you place a special order order, you are asking us to obtain a certain item(s) from Flax (which we are more than happy to do). Because we are not allowed to cancel or return merchandise to Flax, if you cancel a special order, we will issue an Online Gift Certificate in the amount of the item(s) that is good for 1 year.
• Q. What happens if I have to return an item I ordered as a Special Order?
  A. We will gladly exchange the item for color or size, based on availability. If an exchange is not possible, we will issue you an Online Gift Certificate that is good for 1 year.
• Q. How long do I have to wait for delivery of a Special Order?
  A. It depends. Flax has a very efficient shipped department and because our store and Flax are both located in upstate New York, we receive shipments over night. If the merchandise if in the Flax warehouse, we’ll usually get it the d ay after it is ordered. Of course the warehouse is closed on weekends and if we place an order late in the day, then we will receive it in 2 days. Once we have your special order we will attempt to ship it to you within 24 hours. UPS is at our store every weekday, UPS holidays excluded.
  
  If the item is not yet in the Flax warehouse, we will be told the expected delivery date and we will advise you accordingly. It may be from 1 week to several weeks in the future.
• Q. Do you carry petite Flax?
  A. Not at this time. We carry all sizes-small, medium, large and 1G (tops only). Please note Flax does not make size XL.
• Q. What is medium weight and handkerchief weight Flax.
  A. These items refer to the weight of the fabric. Medium weight is used in all of the linen groups while the handkerchief weight is used in only some of the groups. Medium is the heavier of the two and less see through. Here in the northeast it is quite popular. Handkerchief is bought for wearing in the hot months, especially the tops. The item drop downs indicate which styles and colors are available in the handkerchief weight.
• Q. Can I fax my order?
  A. Sure, our fax number is 518-482-7139. If your faxed order is missing some information, we will contact you.

We are located in:
Stuyvesant Plaza, Albany, New York 12203, 518.482.7136
Conveniently located at the corner of Western Avenue (Route 20) and Fuller Road in Albany, New York. (One half mile east of Crossgates Mall)

From the North
I-87 (the Northway) south to the end, then left on Western Avenue (Route 20).

From the South
NYS Thruway north to Exit 24 to I-87 (the Northway) south. Follow to end, then left on Western Avenue (Route 20).

From the East
I-90 West to Fuller Road exit. Turn left on Fuller Road and follow to Stuyvesant Plaza.

From the West
From I-90 East take Exit 24 to I-87 south (the Northway) - follow signs for Western Avenue. At the end, take a left on to Western Avenue (Route 20).

Our standard delivery procedure is to use UPS ground service. We have daily pick up by UPS at our store (Sat., Sun. & UPS holidays excluded) and we endeavor to ship your order within 24 hours.

If you experience difficulty receiving UPS deliveries we will be glad to use an alternative shipper such as the Post Office. Please let us know by leaving a message in the "Comments" box on the billing information page or via email to geraniumtr@aol.com.

Flat rate shipping charge for all orders: $8.15*

* If the weight of your order exceeds approximately 4 lbs. the flat rate will not apply. In these cases current published UPS rates will be charged. Rates are based on weight and distance from our store (Albany, N.Y.).

Expedited delivery via UPS is available upon request. In these cases you will be billed the UPS rate using weight and destination zip code. If you have problems receiving UPS shipments at your residence we will be glad to use the United States Postal Service priority mail.

If you order on-line we'll use a flat shipping charge so the transaction can be completed on-line. If you place a phone order with us we'll calculate actual shipping charges using UPS rate. We do not add handling charges of any kind. Please note the following about UPS:

• Residential deliveries cost more than delivering to a place of business.
• In less densely populated areas UPS adds a surcharge to residential deliveries. This is determined by your zip code.

We will be glad to box and gift wrap any purchase at no additional charge. If you only want a gift box, we'll enclose a pop up box in the appropriate size. If you wish a gift card enclosed, just let us know.

All merchandise will be shipped from our store which is located in Albany, NY. The originating zip code is 12203. Our vendors do not offer drop shipping to customers for items which we must special order or that may be on back order. Therefore these items will be sent to the store and in turn we’ll ship them to you.

You will receive a tracking number for all shipments via E-mail from us once your order has been shipped. In the case of UPS we will also provide you with the scheduled delivery date. These dates are supplied by UPS and are not guaranteed by us. In other words if your order arrives after the “scheduled “ date due to weather or operational delays experienced by UPS we do not refund the shipping charges. FWIW we find UPS to be extremely reliable.

You may track your order by visiting UPS.com or USPS.com if we used the Post Office.

We want you to be completely satisfied with your purchases. You may return any item within 3 weeks from the date of purchase for a refund. Shipping charges on returned merchandise will not be credited unless the item is defective.

If you need a different size please enclose a note and we'll be glad to make the exchange.

Merchandise purchased for holiday gift giving may be returned up until January 15th regardless of the date of purchase. i.e. a night gown is bought in September as a Christmas gift. It may be returned up to January 15th for a refund.

All merchandise is guaranteed to be free of defects in workmanship and materials. Items not in perfect condition may be returned for exchange or refund.

Ed Levin Jewelry carries a lifetime guarantee from the manufacturer. Repairs resulting from defects in workmanship or design will be made promptly at no charge. Please return damaged pieces to us; do not send them directly to Ed Levin. Shipping on jewelry repairs will apply.

• We will never sell, lease or disclose any of your personal information to third parties.
• We process all of our orders in our store; no third party fulfillment company is involved.
• Only one copy of your order is printed and does not leave our premises. It is stored in a secure area.
• Your credit card account is not captured by our cash register software.

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Web Site Errors
Casual Set attempts to provide the most recent, accurate, and reliable information on our web site. However, there may be occasions when information featured on CasualSet.com may contain incomplete data, typographical errors, inaccuracies, or when an item featured on the web site is no longer in stock. Casual Set does not warrant that the information accessible via this web site is accurate, complete or current. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. Casual Set reserves the right to correct errors and to update product information at any time. Of course, we will make every effort to provide you with current prices at the time you place your order.